Last Updated: Jun 30, 2016     Views: 596

There are a few different reasons you might be having a problem accessing your account: 

Blocked accounts

You will need to return or pay for all lost items before you can download media or check out materials. Contact customer service (see above) or your community library.

Password problems

Your default password is the last four digits of your phone number; or, if you updated your account and changed your password, it will be what you set it for. If you know your library card number or username, you can use our password lookup tool to look up your password online and have it emailed to you. If you do not know your library card number or are unable to use the online lookup, please see 'Need Library Account number' below or contact customer service (see above).

Lost library cards

If you have lost your library card, please contact your local Library for assistance.

Expired accounts

If your account is expired we need to verify the information on your account is current; we do this every five years. Please update your account information online through My Account page. If your information is correct your account will be automatically updated, all other changes will be updated within one business day, Monday – Friday. You may also contact customer service (see above) to update.

Please Note: Accounts created online can't be renewed through your online account. You must visit your local library to renew your online created account.

Electronic media accounts

Our Electronic Media is provided to you by vendors that contract with Sno-Isle Libraries. They may or may not be integrated with your library account. Usually, you must use your library card number to gain access and your library created username will not work. For each Electronic Media vendor account detail, see our How do I access my Electronic Media Accounts FAQ.

Overdrive error "Details: (1) There appears to be a problem with your library card."

This error is reported when your account is blocked, either due to an expired account or fines on your account. Please see either Blocked Accounts or Expired Accounts above.

Finding a library account number

If you need your library account number for Overdrive, Freegal or other services that require the library card number and do not accept a username, there are a few ways to look this up:

  1. If you know your username and password, logging into your account on the mobile site (does not require a mobile device) will display your library card number at the top.
  2. If you can answer all our security questions to validate your identity, please try our Account Lookup Tool.
  3. If none of the above options work for you, please contact your community library.

Note for Overdrive customers: Customers that have changed their library card number will need to notify Overdrive of both the old and new library account numbers. Contact Overdrive customer service by filling in the required information so they can update your Overdrive account.

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